Shipping policy
🚚 Shipping Policy – Nerulux
Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
Orders are not shipped on weekends or holidays.
Shipping Time
Estimated delivery times:
- Europe: 5–10 business days
- United States: 7–12 business days
- Rest of the world: 7–15 business days
Please note that delays may occur due to high demand or customs.
Shipping Cost
We offer FREE worldwide shipping on all orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Delays
In rare cases, shipping may take longer than expected.
If your order hasn’t arrived within 20 business days, please contact us and we will assist you.
Incorrect Address
Please make sure your shipping address is correct.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Nerulux is not responsible for lost or stolen packages marked as delivered.
If this happens, please contact your local shipping carrier.
Contact
If you have any questions about your shipment: